To App or not to App
Posted: 16/03/2011 Filed under: Content, Product design, user experience Leave a comment »I’ve wanted to write about this for a while, and reading this article in the Guardian about the fading novelty of news apps for the iPad got me thinking. I have frequent discussions with clients and industry colleagues about the suitability of the closed app format for everything.
Everyone wants to be on the Apple or Android app stores for “positioning” reasons. Marketeers love imagining their logo sitting permanently on the tablet’s main screen. But applications are expensive things to build, need to be heavily customised for different platforms, have hurdles for quick fixes and updates. Your customers won’t download your app just because you’ve built it, or even because they love your brand. Or they might even download it along with dozens of other free apps which they install and hardly use.
I see apps as a possible solutions for certain customer offerings. But you need to define the offering and the value to your customer and your business. And sorry, an App it’s not an offering in itself, let alone a mobile strategy.
The downloadable app format gives you an incredible array of interaction possibilities, which are great for tools, games, social networking and resources which people are going to use often, demanding rich functionality, willing to take the time to discover the cool new interaction possibilities you’ve worked so hard on. But sometimes the best solution for sites offering mostly web content is surprisingly… the web – customised for different mobile platforms of course.
Define the service offering, assess the value, then decide on the technology, interaction and presentation.
Easy on the eye, easy on the brain
Posted: 07/09/2009 Filed under: Content, user experience | Tags: user experience Leave a comment »Dom Phillips has just published an article for the FT.com showing that readership of tabloids in Brazil is soaring – despite the Internet - at a time that most of the newspaper industry is bleeding.
I’m not going into the prejudices which come to my mind when I think of regular tabloid readers. But the article made me think about what makes some formats so successful.
Entertainment hungry, low attention span, uninterested in deep reflection. I’m not describing tabloid readers, I’m talking about most of us Internet users. The way people read paper tabloids have a lot in common with the way we consume information on the web. In fact, tabloids need to change very little from print to online versions. Compare the paper version of The Sun with their website or even their iPhone app, for instance.
User-experience professionals have known this for a long time. Fat headlines, bite size text, picture rich, attention grabbing editorial style has been the norm and let’s admit, a reference of best practice (we scan – we don’t read, etc.)
All in the name of usability – or we are all closet tabloid fans!
Social software – fashion and fear in the corporate world
Posted: 23/07/2009 Filed under: Content, user experience 2 Comments »We like to look good, but sometimes when people consciously decide to be fashionable, disaster strikes. I’ve been there. Those clothes in the depths of my wardrobe and my credit card bill won’t let me forget.
Technology moves through fashions too. Companies want to be modern and hate the idea of being left behind. Social media is seen as the new black in the corporate world. But actually, social media should really be seen as the new canary yellow - great colour, but it doesn’t go with everything.
We have frequent discussions with clients from every sector who feel they must adopt social tools but fear losing control over the message. I think we shouldn’t be discussing social software in the first place, we should be talking about who they are, their corporate culture, their market and who they want to be in the future – realistically.
Forget about labels and focus on business objectives. How can social software and user participation contribute to those objectives? Which tools and features are justified? What are the risks? Are they manageable? How are we going to measure success?
This presentation from Bond Art + Science is focused on media, but it’s tactical insights can be applied to other types of organisations willing to adopt and adapt social conversation to their business goals. One size does not fit all.
Recent Comments